The movers were scheduled to arrive between 2-5 however, due to delays at the previous job and area traffic, the team did not arrive until 6:30 pm. They communicated updates to me throughout the afternoon/evening, so it was not a surprise. I expressed concern to Alex that this was going to go much later into the night so he offered to send another two man team to assist in the move and extended a discount on the hourly rate above what the Angies List deal covered. The five men got the job done in the allotted time, so it was only an extra fee for the trip to Springfield and tip.
I always expect things to come up that would affect schedules and appreciated Alex's attitude and willingness to easy my concern about timing by sending the extra crew. The movers did a great job and took care in wrapping furniture to prevent damage. All items were moved successfully without any breakage or damage.
I would highly recommend G&J and use them myself in the future.